Previous incidents
Returns and Exchanges - Customer Portal and Dashboard - B2C [Backend] and Ret...
Resolved Apr 30, 2026 at 3:45pm UTC
Returns and Exchanges - Customer Portal recovered.
7 previous updates
Tracking Page - personalised 1 and Tracking Page - personalised 2 are down
Resolved Apr 28, 2026 at 10:38am UTC
Tracking Page - personalised 1 recovered.
3 previous updates
Tracking Page - personalised 1 and Tracking Page - personalised 2 are down
Resolved Apr 24, 2026 at 3:58pm UTC
Tracking Page - personalised 2 recovered.
4 previous updates
Tracking Page Outage
Resolved Apr 22, 2026 at 9:18am UTC
Root Cause Analysis - Tracking Page Downtime
The tracking page went down because the backend application serving the tracking pages’ had a scheduled maintenance where it’s security group was updated.
During this update, port 80 [HTTP] was removed as part of our internal effort to move all requests on HTTPS only.
One of the tracking page APIs was dependent on port 80 to serve the frontend - tracking pages. As a result, incoming requests were silently blocked. Since internal systems remained...
2 previous updates
APIs - Estimated Delivery Date is down
Resolved Apr 21, 2026 at 6:00pm UTC
APIs - Estimated Delivery Date recovered.
1 previous update
Estimated Delivery Date and APIs - Estimated Delivery Date are down
Resolved Apr 20, 2026 at 5:32pm UTC
APIs - Estimated Delivery Date recovered.
19 previous updates
Issue with Reports Generation
Resolved Apr 17, 2026 at 6:09am UTC
The reporting issue has been resolved.
Tracking Page - personalised 1, APIs - Serviceability - AWS, and 1 other serv...
Resolved Apr 15, 2026 at 5:51pm UTC
APIs - Serviceability - AWS recovered.
5 previous updates
Tracking Page - personalised 1, Dashboard - B2C, and 1 other service are down
Resolved Apr 14, 2026 at 7:49am UTC
Tracking Page - personalised 1 recovered.
5 previous updates
Tracking Page - personalised 5 is down
Resolved Apr 10, 2026 at 8:01pm UTC
Tracking Page - personalised 5 recovered.
3 previous updates
Tracking Page - personalised 1 and Tracking Page - personalised 4 are down
Resolved Apr 9, 2026 at 12:15pm UTC
Tracking Page - personalised 1 recovered.
2 previous updates
Returns and Exchanges - Customer Portal and Dashboard - B2C [Backend] and Ret...
Resolved Apr 8, 2026 at 5:10pm UTC
Returns and Exchanges - Customer Portal recovered.
3 previous updates
Tracking Page - personalised 1 is down
Resolved Apr 3, 2026 at 10:01am UTC
Tracking Page - personalised 1 recovered.
1 previous update
Tracking page - Basic and Tracking Page - personalised 1 are down
Resolved Apr 2, 2026 at 2:25pm UTC
Tracking Page - personalised 1 recovered.
3 previous updates
Tracking Page - personalised 2, Dashboard - B2C [Backend] and Returns [Backen...
Resolved Apr 1, 2026 at 2:34pm UTC
Tracking Page - personalised 4 recovered.
7 previous updates
Tracking Page - personalised 1 is down
Resolved Mar 31, 2026 at 10:45am UTC
Tracking Page - personalised 1 recovered.
1 previous update
Dashboard - B2C and Dashboard - B2C [Backend] and Returns [Backend] are down
Resolved Mar 30, 2026 at 2:47pm UTC
Dashboard - B2C recovered.
3 previous updates
APIs - Estimated Delivery Date is down
Resolved Mar 29, 2026 at 6:36am UTC
APIs - Estimated Delivery Date recovered.
1 previous update
API - Recommendation & Order Creation is down
Resolved Mar 27, 2026 at 11:20pm UTC
API - Recommendation & Order Creation recovered.
1 previous update
Tracking Page - personalised 1 and Tracking Page - personalised 4 are down
Resolved Mar 24, 2026 at 7:01am UTC
Tracking Page - personalised 1 recovered.
6 previous updates
Tracking Page - personalised 1 and Tracking Page - personalised 4 are down
Resolved Mar 23, 2026 at 11:10am UTC
Tracking Page - personalised 1 recovered.
2 previous updates
RCA - AWB Generation Issue
Resolved Mar 23, 2026 at 11:06am UTC
Impacted Time Window: 23rd March 2026, 10:40 AM IST to 11:35 AM IST
ClickPost manifestation service encountered an issue in the primary storage layer during data persistence, which caused failures in the API. ClickPost system uses a relational database as the primary transactional storage system. The issue was traced to a table's primary key column running out of range. By default the integer column type is used in the legacy core tables for the primary key column which can accommodate IDs t...
Dashboard - B2C [Backend] and Returns [Backend] is down
Resolved Mar 22, 2026 at 8:55pm UTC
Dashboard - B2C [Backend] and Returns [Backend] recovered.
3 previous updates
Tracking Page - personalised 5 is down
Resolved Mar 13, 2026 at 6:50pm UTC
Tracking Page - personalised 5 recovered.
3 previous updates
APIs - Order creation / AWB Registration, APIs - Tracking - AWS, and 9 other ...
Resolved Mar 13, 2026 at 2:02pm UTC
Root Cause Analysis (RCA): Application OOM Due to OpenTelemetry Java SDK Issue
Summary:
Our application instances experienced Out Of Memory (OOM) events that resulted in service instability instance restarts. The issue was traced to a known memory leak in the OpenTelemetry Java instrumentation described in OpenTelemetry Java Issue #8143.
The bug caused unbounded memory growth in the OpenTelemetry SDK during context propagation, eventually exhausting JVM heap memory under sustained traffic w...
50 previous updates
Dashboard - B2C [Backend] and Returns [Backend] and Returns and Exchanges - A...
Resolved Mar 12, 2026 at 12:31pm UTC
Returns and Exchanges - Admin Portal recovered.
7 previous updates
Dashboard - B2C is down
Resolved Mar 10, 2026 at 9:37pm UTC
Dashboard - B2C recovered.
1 previous update
Tracking Page - personalised 5 is down
Resolved Mar 9, 2026 at 8:14am UTC
Tracking Page - personalised 5 recovered.
1 previous update
API - Recommendation & Order Creation and Tracking Page - personalised are down
Resolved Mar 8, 2026 at 5:10pm UTC
API - Recommendation & Order Creation recovered.
3 previous updates
Estimated Delivery Date and Dashboard - B2C [Backend] and Returns [Backend] a...
Resolved Mar 7, 2026 at 5:26pm UTC
Estimated Delivery Date recovered.
11 previous updates
Estimated Delivery Date is down
Resolved Mar 6, 2026 at 8:50am UTC
Estimated Delivery Date recovered.
1 previous update
Tracking Page - personalised 1, Tracking Page - personalised 2, and 2 other s...
Resolved Mar 4, 2026 at 9:38am UTC
Tracking Page - personalised 1 and Tracking Page - personalised 2 recovered.
20 previous updates
Estimated Delivery Date and Dashboard - B2C [Backend] and Returns [Backend] a...
Resolved Mar 3, 2026 at 6:59pm UTC
Dashboard - B2C [Backend] and Returns [Backend] recovered.
37 previous updates
Clickpost Dashboard Down
Resolved Mar 3, 2026 at 11:41am UTC
The issue has been resolved.
Estimated Delivery Date and APIs - Order creation / AWB Registration are down
Resolved Mar 2, 2026 at 8:15pm UTC
APIs - Order creation / AWB Registration recovered.
5 previous updates
Dashboard - B2C, Tracking Page - personalised 4, and 3 other services are down
Resolved Feb 26, 2026 at 8:19am UTC
Dashboard - B2C recovered.
10 previous updates
Dashboard, Tracking Page - personalised, and 2 other services are down
Resolved Feb 24, 2026 at 7:15pm UTC
Tracking Page - personalised recovered.
12 previous updates
Estimated Delivery Date and Dashboard - B2C [Backend] and Returns [Backend] a...
Resolved Feb 22, 2026 at 3:04pm UTC
Dashboard - B2C [Backend] and Returns [Backend] recovered.
7 previous updates
Estimated Delivery Date and Tracking Page - personalised 6 are down
Resolved Feb 21, 2026 at 2:24pm UTC
Estimated Delivery Date recovered.
3 previous updates
Tracking Page - personalised is down
Resolved Feb 20, 2026 at 6:06pm UTC
Tracking Page - personalised recovered.
1 previous update
Estimated Delivery Date is down
Resolved Feb 19, 2026 at 10:57pm UTC
Estimated Delivery Date recovered.
3 previous updates
Dashboard, Estimated Delivery Date, and 1 other service are down
Resolved Feb 17, 2026 at 9:26pm UTC
Estimated Delivery Date recovered.
7 previous updates
APIs - Estimated Delivery Date is down
Resolved Feb 16, 2026 at 7:25pm UTC
APIs - Estimated Delivery Date recovered.
1 previous update
Dashboard - B2C [Backend] and Returns [Backend] is down
Resolved Feb 15, 2026 at 10:39am UTC
Dashboard - B2C [Backend] and Returns [Backend] recovered.
1 previous update
APIs - Estimated Delivery Date is down
Resolved Feb 13, 2026 at 5:38am UTC
APIs - Estimated Delivery Date recovered.
1 previous update
Tracking Page - personalised 1, Tracking Page - personalised 2, and 1 other s...
Resolved Feb 12, 2026 at 6:43pm UTC
Tracking Page - personalised 2 recovered.
5 previous updates
Tracking Page - personalised 1, Tracking Page - personalised 2, and 5 other s...
Resolved Feb 11, 2026 at 1:03pm UTC
Shopify App - Returns and Exchanges recovered.
14 previous updates
Returns and Exchanges - Customer Portal is down
Resolved Feb 10, 2026 at 8:05pm UTC
Shopify App - Returns and Exchanges recovered.
1 previous update
Tracking Page - personalised 1 and Tracking Page - personalised 2 are down
Resolved Feb 7, 2026 at 8:48am UTC
Tracking Page - personalised 1 recovered.
2 previous updates
Tracking Page - personalised 1, Tracking Page - personalised 2, and 1 other s...
Resolved Feb 5, 2026 at 4:50pm UTC
Tracking Page - personalised recovered.
3 previous updates
Returns and Exchanges - Customer Portal is down
Resolved Feb 4, 2026 at 5:07pm UTC
Shopify App - Returns and Exchanges recovered.
1 previous update
Tracking Page - personalised 1, Tracking Page - personalised 2, and 3 other s...
Resolved Feb 3, 2026 at 5:10pm UTC
Shopify App - Returns and Exchanges recovered.
8 previous updates
Tracking Page - personalised 1 and Tracking Page - personalised are down
Resolved Feb 2, 2026 at 4:13pm UTC
Tracking Page - personalised recovered.
3 previous updates
Dashboard - B2C [Backend] and Returns [Backend] is down
Resolved Feb 1, 2026 at 1:12pm UTC
Dashboard - B2C [Backend] and Returns [Backend] recovered.
1 previous update