Previous incidents
Tracking Page - personalised 6 is down
Resolved Jul 29, 2026 at 10:34am UTC
Tracking Page - personalised 6 recovered.
1 previous update
Tracking Page - personalised 6 is down
Resolved Jul 27, 2026 at 4:37pm UTC
Tracking Page - personalised 6 recovered.
1 previous update
Tracking page - backend application is down
Resolved Jul 26, 2026 at 7:49pm UTC
Tracking page - backend application recovered.
1 previous update
Tracking Page - personalised 1, Tracking Page - personalised 2, and 5 other s...
Resolved Jul 25, 2026 at 7:13am UTC
Tracking Page - personalised 1 and Tracking Page - personalised 2 recovered.
11 previous updates
API - Recommendation & Order Creation is down
Resolved Jul 23, 2026 at 5:47pm UTC
API - Recommendation & Order Creation recovered.
1 previous update
Estimated Delivery Date is down
Resolved Jul 22, 2026 at 4:25am UTC
Estimated Delivery Date recovered.
1 previous update
Dashboard - B2C is down
Resolved Jul 17, 2026 at 7:25am UTC
Dashboard - B2C recovered.
1 previous update
Dashboard - B2C is down
Resolved Jul 11, 2026 at 5:55pm UTC
Dashboard - B2C recovered.
1 previous update
Dashboard - B2C [Backend] and Returns [Backend] is down
Resolved Jul 7, 2026 at 7:46am UTC
Dashboard - B2C [Backend] and Returns [Backend] recovered.
1 previous update
Estimated Delivery Date is down
Resolved Jun 30, 2026 at 1:15pm UTC
Estimated Delivery Date recovered.
1 previous update
Estimated Delivery Date is down
Resolved Jun 27, 2026 at 7:03am UTC
Estimated Delivery Date recovered.
3 previous updates
Estimated Delivery Date is down
Resolved Jun 26, 2026 at 7:00pm UTC
Estimated Delivery Date recovered.
1 previous update
Estimated Delivery Date is down
Resolved Jun 25, 2026 at 1:08pm UTC
Estimated Delivery Date recovered.
7 previous updates
Dashboard - B2C, Dashboard - B2B, and 1 other service are down
Resolved Jun 24, 2026 at 10:52am UTC
Dashboard - B2B recovered.
5 previous updates
Tracking Page - personalised 2, Tracking Page - personalised 3, and 2 other s...
Resolved Jun 22, 2026 at 12:56pm UTC
Tracking Page - personalised 2 recovered.
4 previous updates
Dashboard and Tracking Page - personalised are down
Resolved Jun 21, 2026 at 5:12pm UTC
Dashboard and Tracking Page - personalised recovered.
1 previous update
Tracking Page - personalised 5 is down
Resolved Jun 17, 2026 at 1:14pm UTC
Tracking Page - personalised 5 recovered.
1 previous update
Dashboard - B2C [Backend] and Returns [Backend] is down
Resolved Jun 16, 2026 at 4:17am UTC
Dashboard - B2C [Backend] and Returns [Backend] recovered.
1 previous update
Dashboard - B2C [Backend] and Returns [Backend] is down
Resolved Jun 15, 2026 at 8:08am UTC
Dashboard - B2C [Backend] and Returns [Backend] recovered.
1 previous update
Dashboard - B2C [Backend] and Returns [Backend] is down
Resolved Jun 12, 2026 at 12:45pm UTC
Dashboard - B2C [Backend] and Returns [Backend] recovered.
3 previous updates
APIs - Tracking - AWS is down
Resolved Jun 10, 2026 at 1:33pm UTC
APIs - Tracking - AWS recovered.
5 previous updates
Dashboard - B2C [Backend] and Returns [Backend] is down
Resolved Jun 8, 2026 at 6:40am UTC
Dashboard - B2C [Backend] and Returns [Backend] recovered.
7 previous updates
Estimated Delivery Date, APIs - Serviceability - AWS, and 3 other services ar...
Resolved Jun 6, 2026 at 4:25pm UTC
APIs - Tracking - AWS, Dashboard - B2C [Backend] and Returns [Backend], and Tracking page - backend application recovered.
7 previous updates
Tracking page - Basic, Tracking Page - personalised 1, and 10 other services ...
Resolved Jun 2, 2026 at 3:08pm UTC
Tracking page - backend application recovered.
55 previous updates
Estimated Delivery Date is down
Resolved May 29, 2026 at 12:14am UTC
Estimated Delivery Date recovered.
1 previous update
Estimated Delivery Date and Dashboard - B2C [Backend] and Returns [Backend] a...
Resolved May 28, 2026 at 10:24pm UTC
Estimated Delivery Date recovered.
3 previous updates
Dashboard is down
Resolved May 26, 2026 at 7:03pm UTC
Dashboard recovered.
1 previous update
APIs - Tracking - AWS is down
Resolved May 22, 2026 at 4:17am UTC
APIs - Tracking - AWS recovered.
1 previous update
Tracking Page - personalised 1, Estimated Delivery Date, and 2 other services...
Resolved May 21, 2026 at 6:23pm UTC
Estimated Delivery Date recovered.
5 previous updates
APIs - Serviceability - AWS is down
Resolved May 15, 2026 at 12:55pm UTC
APIs - Serviceability - AWS recovered.
1 previous update
Dashboard - B2C [Backend] and Returns [Backend] is down
Resolved May 10, 2026 at 1:57pm UTC
Dashboard - B2C [Backend] and Returns [Backend] recovered.
5 previous updates
Dashboard - B2C [Backend] and Returns [Backend] is down
Resolved May 9, 2026 at 12:25pm UTC
Dashboard - B2C [Backend] and Returns [Backend] recovered.
1 previous update
Tracking Page - personalised 2 is down
Resolved May 8, 2026 at 8:34am UTC
Tracking Page - personalised 2 recovered.
1 previous update
Tracking Page - personalised 1, Dashboard, and 2 other services are down
Resolved May 7, 2026 at 9:25am UTC
Tracking Page - personalised recovered.
19 previous updates
Tracking Page - personalised 1, Dashboard, and 3 other services are down
Resolved May 6, 2026 at 11:58pm UTC
Tracking Page - personalised recovered.
14 previous updates
APIs - Estimated Delivery Date and Dashboard - B2C [Backend] and Returns [Bac...
Resolved May 5, 2026 at 10:32am UTC
APIs - Estimated Delivery Date recovered.
3 previous updates
Dashboard - B2C [Backend] and Returns [Backend] is down
Resolved May 5, 2026 at 6:02pm UTC
Root Cause Analysis
On 4 May 2026, customers were unable to access dashboard.clickpost.in from 4:32 PM to 5:00 PM because its backend server was down. The service was failing under stack overflows and elevated latency on every incoming request, making the dashboard effectively unusable until the change was reverted.
The trigger was a change made the same day as part of productionizing eBPF-based GC tracing metrics for Python. To correlate GC pressure with API latency on a per-host basis, we...
4 previous updates