All services are online

Last updated on Mar 18, 2026 at 12:43am UTC

APIs - Order creation / AWB Registration
99.948% uptime
30 days ago
Today
APIs - Tracking - AWS
99.923% uptime
30 days ago
Today
APIs - Serviceability - AWS
99.998% uptime

Response times

APIs - Estimated Delivery Date
99.994% uptime

Response times

Dashboard - B2C
99.982% uptime
30 days ago
Today
Dashboard - B2C [Backend] and Returns [Backend]
99.761% uptime
30 days ago
Today
Dashboard - B2B
100% uptime
30 days ago
Today
Tracking page - Basic
99.937% uptime
30 days ago
Today
Tracking Page - personalised 1
99.919% uptime
30 days ago
Today
Tracking Page - personalised 2
99.927% uptime
30 days ago
Today
Tracking Page - personalised 3
99.911% uptime
30 days ago
Today
Tracking Page - personalised 4
99.902% uptime
30 days ago
Today
Tracking Page - personalised 5
99.928% uptime
30 days ago
Today
Tracking Page - personalised 6
99.895% uptime
30 days ago
Today
Saarthi - Rider App
100% uptime
30 days ago
Today
API - Recommendation & Order Creation
99.992% uptime
30 days ago
Today
Dashboard
99.993% uptime
30 days ago
Today
Tracking Page - personalised
99.952% uptime
30 days ago
Today
Estimated Delivery Date
99.970% uptime
30 days ago
Today
Returns and Exchanges - Customer Portal
99.876% uptime

Response times

Returns and Exchanges - Admin Portal
99.992% uptime
30 days ago
Today
URL Shortner
100% uptime
30 days ago
Today
Returns and Exchange UI
100% uptime
30 days ago
Today
Returns and Exchange Dashboard
100% uptime
30 days ago
Today
Return Order Processing Service
100% uptime
30 days ago
Today
Exchange Order Processing Service
100% uptime
30 days ago
Today

Previous incidents

Mar 13, 2026

Tracking Page - personalised 5 is down

Downtime

Resolved Mar 13, 2026 at 06:50pm UTC

Tracking Page - personalised 5 recovered.

3 previous updates

APIs - Order creation / AWB Registration, APIs - Tracking - AWS, and 9 other ...

Downtime

Resolved Mar 13, 2026 at 02:02pm UTC

Root Cause Analysis (RCA): Application OOM Due to OpenTelemetry Java SDK Issue

Summary:
Our application instances experienced Out Of Memory (OOM) events that resulted in service instability instance restarts. The issue was traced to a known memory leak in the OpenTelemetry Java instrumentation described in OpenTelemetry Java Issue #8143.

The bug caused unbounded memory growth in the OpenTelemetry SDK during context propagation, eventually exhausting JVM heap memory under sustained traffic w...

50 previous updates
Mar 12, 2026

Dashboard - B2C [Backend] and Returns [Backend] and Returns and Exchanges - A...

Downtime

Resolved Mar 12, 2026 at 12:31pm UTC

Returns and Exchanges - Admin Portal recovered.

7 previous updates
Previous updates