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Downtime

APIs - Order creation / AWB Registration, Dashboard - B2C [Backend] and Returns [Backend], and 5 other services are down

Feb 11, 2026 at 12:44pm UTC
Affected services
APIs - Order creation / AWB Registration
Dashboard - B2C [Backend] and Returns [Backend]
Tracking Page - personalised 1
Tracking Page - personalised 2
Tracking Page - personalised 3
Tracking Page - personalised 4
Returns and Exchanges - Customer Portal

Resolved
Feb 11, 2026 at 01:03pm UTC

Shopify App - Returns and Exchanges recovered.

Updated
Feb 11, 2026 at 01:03pm UTC

APIs - Order creation / AWB Registration and Tracking Page - personalised 1 recovered.

Updated
Feb 11, 2026 at 01:02pm UTC

Tracking Page - personalised 2 recovered.

Updated
Feb 11, 2026 at 01:01pm UTC

Tracking Page - personalised 3 and Tracking Page - personalised 4 recovered.

Updated
Feb 11, 2026 at 12:57pm UTC

Dashboard - B2C [Backend] and Returns [Backend] recovered.

Updated
Feb 11, 2026 at 12:54pm UTC

Dashboard - B2C [Backend] and Returns [Backend] went down.

Updated
Feb 11, 2026 at 12:52pm UTC

Dashboard - B2C [Backend] and Returns [Backend] recovered.

Updated
Feb 11, 2026 at 12:50pm UTC

APIs - Order creation / AWB Registration went down.

Updated
Feb 11, 2026 at 12:49pm UTC

Tracking Page - personalised 3 went down.

Updated
Feb 11, 2026 at 12:47pm UTC

Tracking Page - personalised 2 went down.

Updated
Feb 11, 2026 at 12:45pm UTC

Tracking Page - personalised 1 and Tracking Page - personalised 4 went down.

Updated
Feb 11, 2026 at 12:45pm UTC

Tracking Page - personalised 1 recovered.

Updated
Feb 11, 2026 at 12:44pm UTC

Dashboard - B2C [Backend] and Returns [Backend] went down.

Updated
Feb 11, 2026 at 12:44pm UTC

Tracking Page - personalised 1 went down.

Created
Feb 11, 2026 at 12:44pm UTC

Shopify App - Returns and Exchanges went down.