Previous incidents
Tracking Page - personalised 2 is down
Resolved Sep 30 at 06:51am UTC
Tracking Page - personalised 2 recovered.
13 previous updates
APIs - Tracking - AWS is down
Resolved Sep 28 at 04:15am UTC
APIs - Tracking - AWS recovered.
1 previous update
Shopify App - Estimated Delivery Date is down
Resolved Sep 27 at 02:29pm UTC
Shopify App - Estimated Delivery Date recovered.
7 previous updates
Dashboard - B2C is down
Resolved Sep 24 at 07:07am UTC
Dashboard - B2C recovered.
1 previous update
Tracking Page - personalised 1 is down
Resolved Sep 17 at 10:51am UTC
Tracking Page - personalised 1 recovered.
1 previous update
APIs - Order creation / AWB Registration and Saarthi - Rider App are down
Resolved Sep 11 at 10:54am UTC
APIs - Order creation / AWB Registration recovered.
5 previous updates
Tracking Page - personalised 2 is down
Resolved Sep 08 at 11:26am UTC
Tracking Page - personalised 2 recovered.
1 previous update
Tracking page - Basic, Tracking Page - personalised 1, and 1 other service ar...
Resolved Sep 06 at 06:15pm UTC
Tracking Page - personalised 1 recovered.
5 previous updates
Tracking page - Basic is down
Resolved Sep 05 at 07:09pm UTC
Tracking page - Basic recovered.
1 previous update
Saarthi - Rider App is down
Resolved Sep 04 at 05:40am UTC
Saarthi - Rider App recovered.
1 previous update
Dashboard - B2B, Tracking Page - personalised 2, and 2 other services are down
Resolved Sep 02 at 12:50am UTC
Tracking Page - personalised 2 recovered.
3 previous updates
Tracking Page - personalised 1 is down
Resolved Aug 23 at 04:14pm UTC
Tracking Page - personalised 1 recovered.
1 previous update
Tracking Page - personalised 2 is down
Resolved Aug 21 at 06:36am UTC
Tracking Page - personalised 2 recovered.
1 previous update
Dashboard - B2C is down
Resolved Aug 19 at 08:36am UTC
Dashboard - B2C recovered.
1 previous update
Shopify App - Returns and Exchanges is down
Resolved Aug 13 at 05:12pm UTC
Shopify App - Returns and Exchanges recovered.
1 previous update
Tracking page - Basic and Shopify App - Returns and Exchanges are down
Resolved Aug 11 at 05:11pm UTC
Shopify App - Returns and Exchanges recovered.
3 previous updates
APIs - Order creation / AWB Registration is down
Resolved Aug 08 at 10:27am UTC
APIs - Order creation / AWB Registration recovered.
1 previous update
Issues with Dashboard Report Download
Resolved Aug 08 at 05:32am UTC
The issue has now been resolved. Please try triggering the reports again.
We’re continuing to monitor the situation on our end. If you still face any issues, please don’t hesitate to reach out at support@clickpost.in
2 previous updates
Tracking Page - personalised and Shopify App - Estimated Delivery Date are down
Resolved Aug 07 at 02:35pm UTC
Tracking Page - personalised recovered.
9 previous updates
APIs - Order creation / AWB Registration is down
Resolved Aug 04 at 08:07am UTC
APIs - Order creation / AWB Registration recovered.
1 previous update
Intermittent Issues with Tracking Page
Resolved Jul 30 at 06:36am UTC
Root Cause Analysis (RCA) – SSL Error on Tracking Pages & Returns Portal
Incident Summary:
On 30th July, users experienced SSL certificate errors when accessing Clickpost’s tracking pages and returns portal. This was due to an ongoing incident at Cloudflare, which affected SSL termination for proxied domains.
Root Cause:
Cloudflare was experiencing a service disruption impacting SSL certificate resolution for proxied domains (refer: Cloudflare Incident: https://www.cloudflarestatus.com/inci...
3 previous updates
Dashboard and Tracking Page - personalised are down
Resolved Jul 29 at 08:30pm UTC
Tracking Page - personalised recovered.
5 previous updates
Tracking Page - personalised 1 is down
Resolved Jul 28 at 07:02am UTC
Tracking Page - personalised 1 recovered.
1 previous update
GCP APIs - All and Tracking page - Basic are down
Resolved Jul 27 at 09:12am UTC
GCP APIs - All recovered.
3 previous updates
Tracking Page - personalised 2 is down
Resolved Jul 26 at 02:26pm UTC
Tracking Page - personalised 2 recovered.
1 previous update
APIs - Order creation / AWB Registration, Tracking Page - personalised 1, and...
Resolved Jul 23 at 04:36pm UTC
APIs - Order creation / AWB Registration recovered.
4 previous updates
Tracking Page - personalised 1 is down
Resolved Jul 05 at 07:22am UTC
Tracking Page - personalised 1 recovered.
1 previous update
Scheduled and Dashboard Reports not delivering on Email
Resolved Jul 04 at 05:05pm UTC
The reporting issue has now been resolved.
We are actively monitoring the system on our end to ensure continued stability.
1 previous update
Shopify App - Returns and Exchanges is down
Resolved Jul 04 at 04:57am UTC
Shopify App - Returns and Exchanges recovered.
3 previous updates
Saarthi - Rider App is down
Resolved Jul 01 at 05:40am UTC
Saarthi - Rider App recovered.
1 previous update