Previous incidents

September 2025
Sep 30, 2025
1 incident

Tracking Page - personalised 2 is down

Downtime

Resolved Sep 30 at 06:51am UTC

Tracking Page - personalised 2 recovered.

13 previous updates

Sep 28, 2025
1 incident

APIs - Tracking - AWS is down

Downtime

Resolved Sep 28 at 04:15am UTC

APIs - Tracking - AWS recovered.

1 previous update

Sep 27, 2025
1 incident

Shopify App - Estimated Delivery Date is down

Downtime

Resolved Sep 27 at 02:29pm UTC

Shopify App - Estimated Delivery Date recovered.

7 previous updates

Sep 24, 2025
1 incident

Dashboard - B2C is down

Downtime

Resolved Sep 24 at 07:07am UTC

Dashboard - B2C recovered.

1 previous update

Sep 17, 2025
1 incident

Tracking Page - personalised 1 is down

Downtime

Resolved Sep 17 at 10:51am UTC

Tracking Page - personalised 1 recovered.

1 previous update

Sep 11, 2025
1 incident

APIs - Order creation / AWB Registration and Saarthi - Rider App are down

Downtime

Resolved Sep 11 at 10:54am UTC

APIs - Order creation / AWB Registration recovered.

5 previous updates

Sep 08, 2025
1 incident

Tracking Page - personalised 2 is down

Downtime

Resolved Sep 08 at 11:26am UTC

Tracking Page - personalised 2 recovered.

1 previous update

Sep 06, 2025
1 incident

Tracking page - Basic, Tracking Page - personalised 1, and 1 other service ar...

Downtime

Resolved Sep 06 at 06:15pm UTC

Tracking Page - personalised 1 recovered.

5 previous updates

Sep 05, 2025
1 incident

Tracking page - Basic is down

Downtime

Resolved Sep 05 at 07:09pm UTC

Tracking page - Basic recovered.

1 previous update

Sep 04, 2025
1 incident

Saarthi - Rider App is down

Downtime

Resolved Sep 04 at 05:40am UTC

Saarthi - Rider App recovered.

1 previous update

Sep 02, 2025
1 incident

Dashboard - B2B, Tracking Page - personalised 2, and 2 other services are down

Downtime

Resolved Sep 02 at 12:50am UTC

Tracking Page - personalised 2 recovered.

3 previous updates

August 2025
Aug 23, 2025
1 incident

Tracking Page - personalised 1 is down

Downtime

Resolved Aug 23 at 04:14pm UTC

Tracking Page - personalised 1 recovered.

1 previous update

Aug 21, 2025
1 incident

Tracking Page - personalised 2 is down

Downtime

Resolved Aug 21 at 06:36am UTC

Tracking Page - personalised 2 recovered.

1 previous update

Aug 19, 2025
1 incident

Dashboard - B2C is down

Downtime

Resolved Aug 19 at 08:36am UTC

Dashboard - B2C recovered.

1 previous update

Aug 13, 2025
1 incident

Shopify App - Returns and Exchanges is down

Downtime

Resolved Aug 13 at 05:12pm UTC

Shopify App - Returns and Exchanges recovered.

1 previous update

Aug 11, 2025
1 incident

Tracking page - Basic and Shopify App - Returns and Exchanges are down

Downtime

Resolved Aug 11 at 05:11pm UTC

Shopify App - Returns and Exchanges recovered.

3 previous updates

Aug 08, 2025
2 incidents

APIs - Order creation / AWB Registration is down

Downtime

Resolved Aug 08 at 10:27am UTC

APIs - Order creation / AWB Registration recovered.

1 previous update

Issues with Dashboard Report Download

Degraded

Resolved Aug 08 at 05:32am UTC

The issue has now been resolved. Please try triggering the reports again.

We’re continuing to monitor the situation on our end. If you still face any issues, please don’t hesitate to reach out at support@clickpost.in

2 previous updates

Aug 07, 2025
1 incident

Tracking Page - personalised and Shopify App - Estimated Delivery Date are down

Downtime

Resolved Aug 07 at 02:35pm UTC

Tracking Page - personalised recovered.

9 previous updates

Aug 04, 2025
1 incident

APIs - Order creation / AWB Registration is down

Downtime

Resolved Aug 04 at 08:07am UTC

APIs - Order creation / AWB Registration recovered.

1 previous update

July 2025
Jul 30, 2025
1 incident

Intermittent Issues with Tracking Page

Degraded

Resolved Jul 30 at 06:36am UTC

Root Cause Analysis (RCA) – SSL Error on Tracking Pages & Returns Portal

Incident Summary:
On 30th July, users experienced SSL certificate errors when accessing Clickpost’s tracking pages and returns portal. This was due to an ongoing incident at Cloudflare, which affected SSL termination for proxied domains.

Root Cause:
Cloudflare was experiencing a service disruption impacting SSL certificate resolution for proxied domains (refer: Cloudflare Incident: https://www.cloudflarestatus.com/inci...

3 previous updates

Jul 29, 2025
1 incident

Dashboard and Tracking Page - personalised are down

Downtime

Resolved Jul 29 at 08:30pm UTC

Tracking Page - personalised recovered.

5 previous updates

Jul 28, 2025
1 incident

Tracking Page - personalised 1 is down

Downtime

Resolved Jul 28 at 07:02am UTC

Tracking Page - personalised 1 recovered.

1 previous update

Jul 27, 2025
1 incident

GCP APIs - All and Tracking page - Basic are down

Downtime

Resolved Jul 27 at 09:12am UTC

GCP APIs - All recovered.

3 previous updates

Jul 26, 2025
1 incident

Tracking Page - personalised 2 is down

Downtime

Resolved Jul 26 at 02:26pm UTC

Tracking Page - personalised 2 recovered.

1 previous update

Jul 23, 2025
1 incident

APIs - Order creation / AWB Registration, Tracking Page - personalised 1, and...

Downtime

Resolved Jul 23 at 04:36pm UTC

APIs - Order creation / AWB Registration recovered.

4 previous updates

Jul 05, 2025
1 incident

Tracking Page - personalised 1 is down

Downtime

Resolved Jul 05 at 07:22am UTC

Tracking Page - personalised 1 recovered.

1 previous update

Jul 04, 2025
2 incidents

Scheduled and Dashboard Reports not delivering on Email

Degraded

Resolved Jul 04 at 05:05pm UTC

The reporting issue has now been resolved.

We are actively monitoring the system on our end to ensure continued stability.

1 previous update

Shopify App - Returns and Exchanges is down

Downtime

Resolved Jul 04 at 04:57am UTC

Shopify App - Returns and Exchanges recovered.

3 previous updates

Jul 01, 2025
1 incident

Saarthi - Rider App is down

Downtime

Resolved Jul 01 at 05:40am UTC

Saarthi - Rider App recovered.

1 previous update