Previous incidents
Estimated Delivery Date is down
Resolved Jun 25, 2026 at 1:08pm UTC
Estimated Delivery Date recovered.
7 previous updates
Dashboard - B2C, Dashboard - B2B, and 1 other service are down
Resolved Jun 24, 2026 at 10:52am UTC
Dashboard - B2B recovered.
5 previous updates
Tracking Page - personalised 2, Tracking Page - personalised 3, and 2 other s...
Resolved Jun 22, 2026 at 12:56pm UTC
Tracking Page - personalised 2 recovered.
4 previous updates
Dashboard and Tracking Page - personalised are down
Resolved Jun 21, 2026 at 5:12pm UTC
Dashboard and Tracking Page - personalised recovered.
1 previous update
Tracking Page - personalised 5 is down
Resolved Jun 17, 2026 at 1:14pm UTC
Tracking Page - personalised 5 recovered.
1 previous update
Dashboard - B2C [Backend] and Returns [Backend] is down
Resolved Jun 16, 2026 at 4:17am UTC
Dashboard - B2C [Backend] and Returns [Backend] recovered.
1 previous update
Dashboard - B2C [Backend] and Returns [Backend] is down
Resolved Jun 15, 2026 at 8:08am UTC
Dashboard - B2C [Backend] and Returns [Backend] recovered.
1 previous update
Dashboard - B2C [Backend] and Returns [Backend] is down
Resolved Jun 12, 2026 at 12:45pm UTC
Dashboard - B2C [Backend] and Returns [Backend] recovered.
3 previous updates
APIs - Tracking - AWS is down
Resolved Jun 10, 2026 at 1:33pm UTC
APIs - Tracking - AWS recovered.
5 previous updates
Dashboard - B2C [Backend] and Returns [Backend] is down
Resolved Jun 8, 2026 at 6:40am UTC
Dashboard - B2C [Backend] and Returns [Backend] recovered.
7 previous updates
Estimated Delivery Date, APIs - Serviceability - AWS, and 3 other services ar...
Resolved Jun 6, 2026 at 4:25pm UTC
APIs - Tracking - AWS, Dashboard - B2C [Backend] and Returns [Backend], and Tracking page - backend application recovered.
7 previous updates
Tracking page - Basic, Tracking Page - personalised 1, and 10 other services ...
Resolved Jun 2, 2026 at 3:08pm UTC
Tracking page - backend application recovered.
55 previous updates
Estimated Delivery Date is down
Resolved May 29, 2026 at 12:14am UTC
Estimated Delivery Date recovered.
1 previous update
Estimated Delivery Date and Dashboard - B2C [Backend] and Returns [Backend] a...
Resolved May 28, 2026 at 10:24pm UTC
Estimated Delivery Date recovered.
3 previous updates
Dashboard is down
Resolved May 26, 2026 at 7:03pm UTC
Dashboard recovered.
1 previous update
APIs - Tracking - AWS is down
Resolved May 22, 2026 at 4:17am UTC
APIs - Tracking - AWS recovered.
1 previous update
Tracking Page - personalised 1, Estimated Delivery Date, and 2 other services...
Resolved May 21, 2026 at 6:23pm UTC
Estimated Delivery Date recovered.
5 previous updates
APIs - Serviceability - AWS is down
Resolved May 15, 2026 at 12:55pm UTC
APIs - Serviceability - AWS recovered.
1 previous update
Dashboard - B2C [Backend] and Returns [Backend] is down
Resolved May 10, 2026 at 1:57pm UTC
Dashboard - B2C [Backend] and Returns [Backend] recovered.
5 previous updates
Dashboard - B2C [Backend] and Returns [Backend] is down
Resolved May 9, 2026 at 12:25pm UTC
Dashboard - B2C [Backend] and Returns [Backend] recovered.
1 previous update
Tracking Page - personalised 2 is down
Resolved May 8, 2026 at 8:34am UTC
Tracking Page - personalised 2 recovered.
1 previous update
Tracking Page - personalised 1, Dashboard, and 2 other services are down
Resolved May 7, 2026 at 9:25am UTC
Tracking Page - personalised recovered.
19 previous updates
Tracking Page - personalised 1, Dashboard, and 3 other services are down
Resolved May 6, 2026 at 11:58pm UTC
Tracking Page - personalised recovered.
14 previous updates
APIs - Estimated Delivery Date and Dashboard - B2C [Backend] and Returns [Bac...
Resolved May 5, 2026 at 10:32am UTC
APIs - Estimated Delivery Date recovered.
3 previous updates
Dashboard - B2C [Backend] and Returns [Backend] is down
Resolved May 5, 2026 at 6:02pm UTC
Root Cause Analysis
On 4 May 2026, customers were unable to access dashboard.clickpost.in from 4:32 PM to 5:00 PM because its backend server was down. The service was failing under stack overflows and elevated latency on every incoming request, making the dashboard effectively unusable until the change was reverted.
The trigger was a change made the same day as part of productionizing eBPF-based GC tracing metrics for Python. To correlate GC pressure with API latency on a per-host basis, we...
4 previous updates
Returns and Exchanges - Customer Portal and Dashboard - B2C [Backend] and Ret...
Resolved Apr 30, 2026 at 3:45pm UTC
Returns and Exchanges - Customer Portal recovered.
7 previous updates
Tracking Page - personalised 1 and Tracking Page - personalised 2 are down
Resolved Apr 28, 2026 at 10:38am UTC
Tracking Page - personalised 1 recovered.
3 previous updates
Tracking Page - personalised 1 and Tracking Page - personalised 2 are down
Resolved Apr 24, 2026 at 3:58pm UTC
Tracking Page - personalised 2 recovered.
4 previous updates
Tracking Page Outage
Resolved Apr 22, 2026 at 9:18am UTC
Root Cause Analysis - Tracking Page Downtime
The tracking page went down because the backend application serving the tracking pages’ had a scheduled maintenance where it’s security group was updated.
During this update, port 80 [HTTP] was removed as part of our internal effort to move all requests on HTTPS only.
One of the tracking page APIs was dependent on port 80 to serve the frontend - tracking pages. As a result, incoming requests were silently blocked. Since internal systems remained...
2 previous updates
APIs - Estimated Delivery Date is down
Resolved Apr 21, 2026 at 6:00pm UTC
APIs - Estimated Delivery Date recovered.
1 previous update
Estimated Delivery Date and APIs - Estimated Delivery Date are down
Resolved Apr 20, 2026 at 5:32pm UTC
APIs - Estimated Delivery Date recovered.
19 previous updates
Issue with Reports Generation
Resolved Apr 17, 2026 at 6:09am UTC
The reporting issue has been resolved.
Tracking Page - personalised 1, APIs - Serviceability - AWS, and 1 other serv...
Resolved Apr 15, 2026 at 5:51pm UTC
APIs - Serviceability - AWS recovered.
5 previous updates
Tracking Page - personalised 1, Dashboard - B2C, and 1 other service are down
Resolved Apr 14, 2026 at 7:49am UTC
Tracking Page - personalised 1 recovered.
5 previous updates
Tracking Page - personalised 5 is down
Resolved Apr 10, 2026 at 8:01pm UTC
Tracking Page - personalised 5 recovered.
3 previous updates
Tracking Page - personalised 1 and Tracking Page - personalised 4 are down
Resolved Apr 9, 2026 at 12:15pm UTC
Tracking Page - personalised 1 recovered.
2 previous updates
Returns and Exchanges - Customer Portal and Dashboard - B2C [Backend] and Ret...
Resolved Apr 8, 2026 at 5:10pm UTC
Returns and Exchanges - Customer Portal recovered.
3 previous updates
Tracking Page - personalised 1 is down
Resolved Apr 3, 2026 at 10:01am UTC
Tracking Page - personalised 1 recovered.
1 previous update
Tracking page - Basic and Tracking Page - personalised 1 are down
Resolved Apr 2, 2026 at 2:25pm UTC
Tracking Page - personalised 1 recovered.
3 previous updates
Tracking Page - personalised 2, Dashboard - B2C [Backend] and Returns [Backen...
Resolved Apr 1, 2026 at 2:34pm UTC
Tracking Page - personalised 4 recovered.
7 previous updates