Previous incidents
Intermittent Issues with Tracking Page
Resolved Jul 30 at 06:36am UTC
Root Cause Analysis (RCA) – SSL Error on Tracking Pages & Returns Portal
Incident Summary:
On 30th July, users experienced SSL certificate errors when accessing Clickpost’s tracking pages and returns portal. This was due to an ongoing incident at Cloudflare, which affected SSL termination for proxied domains.
Root Cause:
Cloudflare was experiencing a service disruption impacting SSL certificate resolution for proxied domains (refer: Cloudflare Incident: https://www.cloudflarestatus.com/inci...
3 previous updates
Dashboard and Tracking Page - personalised are down
Resolved Jul 29 at 08:30pm UTC
Tracking Page - personalised recovered.
5 previous updates
Tracking Page - personalised 1 is down
Resolved Jul 28 at 07:02am UTC
Tracking Page - personalised 1 recovered.
1 previous update
GCP APIs - All and Tracking page - Basic are down
Resolved Jul 27 at 09:12am UTC
GCP APIs - All recovered.
3 previous updates
Tracking Page - personalised 2 is down
Resolved Jul 26 at 02:26pm UTC
Tracking Page - personalised 2 recovered.
1 previous update
APIs - Order creation / AWB Registration, Tracking Page - personalised 1, and...
Resolved Jul 23 at 04:36pm UTC
APIs - Order creation / AWB Registration recovered.
4 previous updates
Tracking Page - personalised 1 is down
Resolved Jul 05 at 07:22am UTC
Tracking Page - personalised 1 recovered.
1 previous update
Scheduled and Dashboard Reports not delivering on Email
Resolved Jul 04 at 05:05pm UTC
The reporting issue has now been resolved.
We are actively monitoring the system on our end to ensure continued stability.
1 previous update
Shopify App - Returns and Exchanges is down
Resolved Jul 04 at 04:57am UTC
Shopify App - Returns and Exchanges recovered.
3 previous updates
Saarthi - Rider App is down
Resolved Jul 01 at 05:40am UTC
Saarthi - Rider App recovered.
1 previous update
Tracking Page - personalised 1 is down
Resolved Jun 19 at 11:26am UTC
Tracking Page - personalised 1 recovered.
3 previous updates
Tracking page - Basic is down
Resolved Jun 17 at 06:23am UTC
Tracking page - Basic recovered.
1 previous update
APIs - Order creation / AWB Registration is down
Resolved Jun 24 at 10:52pm UTC
The issue has been resolved.
Please be assured that we are actively monitoring the OC APIs to ensure everything is working seamlessly.
3 previous updates
Shopify App - Estimated Delivery Date is down
Resolved Jun 11 at 02:19pm UTC
Shopify App - Estimated Delivery Date recovered.
1 previous update
Shopify App - Returns and Exchanges is down
Resolved May 27 at 08:55am UTC
Shopify App - Returns and Exchanges recovered.
3 previous updates
Tracking page - Basic, Shopify App - Estimated Delivery Date, and 1 other ser...
Resolved May 20 at 11:49am UTC
Shopify App - Estimated Delivery Date recovered.
4 previous updates
Tracking page - Basic, Tracking Page - personalised 2, and 1 other service ar...
Resolved May 19 at 06:00am UTC
Tracking page - Basic recovered.
6 previous updates
Tracking page - Basic and Shopify App - Returns and Exchanges are down
Resolved May 15 at 07:39am UTC
Tracking page - Basic recovered.
7 previous updates
Tracking page - Basic is down
Resolved May 12 at 04:10am UTC
Tracking page - Basic recovered.
5 previous updates
Tracking page - Basic is down
Resolved May 09 at 06:31am UTC
Tracking page - Basic recovered.
1 previous update
Tracking page - Basic is down
Resolved May 08 at 11:13am UTC
Tracking page - Basic recovered.
7 previous updates
Tracking page - Basic and Tracking Page - personalised 2 are down
Resolved May 07 at 03:44pm UTC
Tracking Page - personalised 2 recovered.
19 previous updates
Tracking page - Basic and Tracking Page - personalised 1 are down
Resolved May 06 at 07:17am UTC
Tracking page - Basic recovered.
7 previous updates
Tracking page - Basic and Tracking Page - personalised 1 are down
Resolved May 05 at 10:54am UTC
Tracking Page - personalised 1 recovered.
5 previous updates
Tracking page - Basic is down
Resolved May 03 at 07:36am UTC
Tracking page - Basic recovered.
1 previous update
Shopify App - Estimated Delivery Date is down
Resolved May 02 at 03:36am UTC
Shopify App - Estimated Delivery Date recovered.
3 previous updates
GCP APIs - All is down
Resolved May 01 at 09:04pm UTC
GCP APIs - All recovered.
1 previous update