Previous incidents

July 2025
Jul 30, 2025
1 incident

Intermittent Issues with Tracking Page

Degraded

Resolved Jul 30, 2025 at 6:36am UTC

Root Cause Analysis (RCA) – SSL Error on Tracking Pages & Returns Portal

Incident Summary:
On 30th July, users experienced SSL certificate errors when accessing Clickpost’s tracking pages and returns portal. This was due to an ongoing incident at Cloudflare, which affected SSL termination for proxied domains.

Root Cause:
Cloudflare was experiencing a service disruption impacting SSL certificate resolution for proxied domains (refer: Cloudflare Incident: https://www.cloudflarestatus.com/inci...

3 previous updates

Jul 29, 2025
1 incident

Dashboard and Tracking Page - personalised are down

Downtime

Resolved Jul 29, 2025 at 8:30pm UTC

Tracking Page - personalised recovered.

5 previous updates

Jul 28, 2025
1 incident

Tracking Page - personalised 1 is down

Downtime

Resolved Jul 28, 2025 at 7:02am UTC

Tracking Page - personalised 1 recovered.

1 previous update

Jul 27, 2025
1 incident

GCP APIs - All and Tracking page - Basic are down

Downtime

Resolved Jul 27, 2025 at 9:12am UTC

GCP APIs - All recovered.

3 previous updates

Jul 26, 2025
1 incident

Tracking Page - personalised 2 is down

Downtime

Resolved Jul 26, 2025 at 2:26pm UTC

Tracking Page - personalised 2 recovered.

1 previous update

Jul 23, 2025
1 incident

Tracking Page - personalised 1, Tracking Page - personalised 2, and 2 other s...

Downtime

Resolved Jul 23, 2025 at 4:36pm UTC

APIs - Order creation / AWB Registration recovered.

4 previous updates

Jul 05, 2025
1 incident

Tracking Page - personalised 1 is down

Downtime

Resolved Jul 5, 2025 at 7:22am UTC

Tracking Page - personalised 1 recovered.

1 previous update

Jul 04, 2025
2 incidents

Scheduled and Dashboard Reports not delivering on Email

Degraded

Resolved Jul 4, 2025 at 5:05pm UTC

The reporting issue has now been resolved.

We are actively monitoring the system on our end to ensure continued stability.

1 previous update

Returns and Exchanges - Customer Portal is down

Downtime

Resolved Jul 4, 2025 at 4:57am UTC

Shopify App - Returns and Exchanges recovered.

3 previous updates

Jul 01, 2025
1 incident

Saarthi - Rider App is down

Downtime

Resolved Jul 1, 2025 at 5:40am UTC

Saarthi - Rider App recovered.

1 previous update

May 2025
May 27, 2025
1 incident

Returns and Exchanges - Customer Portal is down

Downtime

Resolved May 27, 2025 at 8:55am UTC

Shopify App - Returns and Exchanges recovered.

3 previous updates

May 20, 2025
1 incident

Tracking page - Basic, Estimated Delivery Date, and 1 other service are down

Downtime

Resolved May 20, 2025 at 11:49am UTC

Shopify App - Estimated Delivery Date recovered.

4 previous updates

May 19, 2025
1 incident

Tracking page - Basic, Tracking Page - personalised 2, and 1 other service ar...

Downtime

Resolved May 19, 2025 at 6:00am UTC

Tracking page - Basic recovered.

6 previous updates

May 15, 2025
1 incident

Tracking page - Basic and Returns and Exchanges - Customer Portal are down

Downtime

Resolved May 15, 2025 at 7:39am UTC

Tracking page - Basic recovered.

7 previous updates

May 12, 2025
1 incident

Tracking page - Basic is down

Downtime

Resolved May 12, 2025 at 4:10am UTC

Tracking page - Basic recovered.

5 previous updates

May 09, 2025
1 incident

Tracking page - Basic is down

Downtime

Resolved May 9, 2025 at 6:31am UTC

Tracking page - Basic recovered.

1 previous update

May 08, 2025
1 incident

Tracking page - Basic is down

Downtime

Resolved May 8, 2025 at 11:13am UTC

Tracking page - Basic recovered.

7 previous updates

May 07, 2025
1 incident

Tracking page - Basic and Tracking Page - personalised 2 are down

Downtime

Resolved May 7, 2025 at 3:44pm UTC

Tracking Page - personalised 2 recovered.

19 previous updates

May 06, 2025
1 incident

Tracking page - Basic and Tracking Page - personalised 1 are down

Downtime

Resolved May 6, 2025 at 7:17am UTC

Tracking page - Basic recovered.

7 previous updates

May 05, 2025
1 incident

Tracking page - Basic and Tracking Page - personalised 1 are down

Downtime

Resolved May 5, 2025 at 10:54am UTC

Tracking Page - personalised 1 recovered.

5 previous updates

May 03, 2025
1 incident

Tracking page - Basic is down

Downtime

Resolved May 3, 2025 at 7:36am UTC

Tracking page - Basic recovered.

1 previous update

May 02, 2025
1 incident

Estimated Delivery Date is down

Downtime

Resolved May 2, 2025 at 3:36am UTC

Shopify App - Estimated Delivery Date recovered.

3 previous updates

May 01, 2025
1 incident

API - Recommendation & Order Creation is down

Downtime

Resolved May 1, 2025 at 9:04pm UTC

GCP APIs - All recovered.

1 previous update