Previous incidents
Intermittent Issues with Tracking Page
Resolved Jul 30, 2025 at 6:36am UTC
Root Cause Analysis (RCA) – SSL Error on Tracking Pages & Returns Portal
Incident Summary:
On 30th July, users experienced SSL certificate errors when accessing Clickpost’s tracking pages and returns portal. This was due to an ongoing incident at Cloudflare, which affected SSL termination for proxied domains.
Root Cause:
Cloudflare was experiencing a service disruption impacting SSL certificate resolution for proxied domains (refer: Cloudflare Incident: https://www.cloudflarestatus.com/inci...
3 previous updates
Dashboard and Tracking Page - personalised are down
Resolved Jul 29, 2025 at 8:30pm UTC
Tracking Page - personalised recovered.
5 previous updates
Tracking Page - personalised 1 is down
Resolved Jul 28, 2025 at 7:02am UTC
Tracking Page - personalised 1 recovered.
1 previous update
GCP APIs - All and Tracking page - Basic are down
Resolved Jul 27, 2025 at 9:12am UTC
GCP APIs - All recovered.
3 previous updates
Tracking Page - personalised 2 is down
Resolved Jul 26, 2025 at 2:26pm UTC
Tracking Page - personalised 2 recovered.
1 previous update
Tracking Page - personalised 1, Tracking Page - personalised 2, and 2 other s...
Resolved Jul 23, 2025 at 4:36pm UTC
APIs - Order creation / AWB Registration recovered.
4 previous updates
Tracking Page - personalised 1 is down
Resolved Jul 5, 2025 at 7:22am UTC
Tracking Page - personalised 1 recovered.
1 previous update
Scheduled and Dashboard Reports not delivering on Email
Resolved Jul 4, 2025 at 5:05pm UTC
The reporting issue has now been resolved.
We are actively monitoring the system on our end to ensure continued stability.
1 previous update
Returns and Exchanges - Customer Portal is down
Resolved Jul 4, 2025 at 4:57am UTC
Shopify App - Returns and Exchanges recovered.
3 previous updates
Saarthi - Rider App is down
Resolved Jul 1, 2025 at 5:40am UTC
Saarthi - Rider App recovered.
1 previous update
Tracking Page - personalised 1 is down
Resolved Jun 19, 2025 at 11:26am UTC
Tracking Page - personalised 1 recovered.
3 previous updates
Tracking page - Basic is down
Resolved Jun 17, 2025 at 6:23am UTC
Tracking page - Basic recovered.
1 previous update
APIs - Order creation / AWB Registration is down
Resolved Jun 24, 2025 at 10:52pm UTC
The issue has been resolved.
Please be assured that we are actively monitoring the OC APIs to ensure everything is working seamlessly.
3 previous updates
Estimated Delivery Date is down
Resolved Jun 11, 2025 at 2:19pm UTC
Shopify App - Estimated Delivery Date recovered.
1 previous update
Returns and Exchanges - Customer Portal is down
Resolved May 27, 2025 at 8:55am UTC
Shopify App - Returns and Exchanges recovered.
3 previous updates
Tracking page - Basic, Estimated Delivery Date, and 1 other service are down
Resolved May 20, 2025 at 11:49am UTC
Shopify App - Estimated Delivery Date recovered.
4 previous updates
Tracking page - Basic, Tracking Page - personalised 2, and 1 other service ar...
Resolved May 19, 2025 at 6:00am UTC
Tracking page - Basic recovered.
6 previous updates
Tracking page - Basic and Returns and Exchanges - Customer Portal are down
Resolved May 15, 2025 at 7:39am UTC
Tracking page - Basic recovered.
7 previous updates
Tracking page - Basic is down
Resolved May 12, 2025 at 4:10am UTC
Tracking page - Basic recovered.
5 previous updates
Tracking page - Basic is down
Resolved May 9, 2025 at 6:31am UTC
Tracking page - Basic recovered.
1 previous update
Tracking page - Basic is down
Resolved May 8, 2025 at 11:13am UTC
Tracking page - Basic recovered.
7 previous updates
Tracking page - Basic and Tracking Page - personalised 2 are down
Resolved May 7, 2025 at 3:44pm UTC
Tracking Page - personalised 2 recovered.
19 previous updates
Tracking page - Basic and Tracking Page - personalised 1 are down
Resolved May 6, 2025 at 7:17am UTC
Tracking page - Basic recovered.
7 previous updates
Tracking page - Basic and Tracking Page - personalised 1 are down
Resolved May 5, 2025 at 10:54am UTC
Tracking Page - personalised 1 recovered.
5 previous updates
Tracking page - Basic is down
Resolved May 3, 2025 at 7:36am UTC
Tracking page - Basic recovered.
1 previous update
Estimated Delivery Date is down
Resolved May 2, 2025 at 3:36am UTC
Shopify App - Estimated Delivery Date recovered.
3 previous updates
API - Recommendation & Order Creation is down
Resolved May 1, 2025 at 9:04pm UTC
GCP APIs - All recovered.
1 previous update