Previous incidents

Mar 13, 2026

Tracking Page - personalised 5 is down

Downtime

Resolved Mar 13, 2026 at 06:50pm UTC

Tracking Page - personalised 5 recovered.

3 previous updates

APIs - Order creation / AWB Registration, APIs - Tracking - AWS, and 9 other ...

Downtime

Resolved Mar 13, 2026 at 02:02pm UTC

Root Cause Analysis (RCA): Application OOM Due to OpenTelemetry Java SDK Issue

Summary:
Our application instances experienced Out Of Memory (OOM) events that resulted in service instability instance restarts. The issue was traced to a known memory leak in the OpenTelemetry Java instrumentation described in OpenTelemetry Java Issue #8143.

The bug caused unbounded memory growth in the OpenTelemetry SDK during context propagation, eventually exhausting JVM heap memory under sustained traffic w...

50 previous updates

Mar 12, 2026

Dashboard - B2C [Backend] and Returns [Backend] and Returns and Exchanges - A...

Downtime

Resolved Mar 12, 2026 at 12:31pm UTC

Returns and Exchanges - Admin Portal recovered.

7 previous updates

Previous updates