Dashboard - B2C [Backend] and Returns [Backend] is down
Resolved May 5, 2026 at 6:02pm UTC
Root Cause Analysis
On 4 May 2026, customers were unable to access dashboard.clickpost.in from 4:32 PM to 5:00 PM because its backend server was down. The service was failing under stack overflows and elevated latency on every incoming request, making the dashboard effectively unusable until the change was reverted.
The trigger was a change made the same day as part of productionizing eBPF-based GC tracing metrics for Python. To correlate GC pressure with API latency on a per-host basis, we...
4 previous updates
APIs - Estimated Delivery Date and Dashboard - B2C [Backend] and Returns [Bac...
Resolved May 5, 2026 at 10:32am UTC
APIs - Estimated Delivery Date recovered.
3 previous updates
Returns and Exchanges - Customer Portal and Dashboard - B2C [Backend] and Ret...
Resolved Apr 30, 2026 at 3:45pm UTC
Returns and Exchanges - Customer Portal recovered.
7 previous updates